Privacy Policy
How we hold your data, and what we don't do with it.
Tranqua is a mental-health app. The information you share here deserves more care than most. This page explains exactly what we collect, why, and how it stays yours.
The short version
We collect the minimum we need to run the app. We never sell your data. We never use behavioral analytics that profile you by your mental-health usage. You can export or delete everything at any time.
What we collect
Account information
- Your email address (for sign-in via magic link).
- The display name you choose during onboarding.
- The age range and anxiety types you select during onboarding (used only to personalize your experience inside the app).
Usage data
- Journal entries you create (intensity ratings, notes, triggers, coping mechanisms).
- Anonymous counters of how many panic sessions you've started in a 30-day rolling window (used to enforce free-tier limits).
- Subscription status, if you upgrade to Premium.
Payment information
We do not store your credit card. All payment information is handled directly by Stripe. We receive only a customer ID and a subscription status from Stripe — never card details.
What we do not collect
- We do not embed Facebook Pixel, Google Analytics behavioral tracking, or any third-party tool that would profile you by your in-app activity.
- We do not record your voice, share what you listen to, or track which library sessions you play.
- We do not track your location.
How your data is stored
Tranqua uses Supabase (managed PostgreSQL on AWS) for storage. Every row of journal data, panic-session data, and profile data is protected by row-level security: no other user — and no third party — can read it. Data is encrypted at rest and in transit (TLS).
How we use your data
- To run the app — show your journal, your patterns dashboard, your subscription status.
- To enforce the free-tier panic-session limit (3 per 30 days for free users).
- To send you operational emails — magic-link sign-in, payment receipts, subscription renewal notices. We do not send marketing email without explicit opt-in.
Who else sees your data
We share data only with the service providers we need to run the app:
- Supabase — database, authentication.
- Stripe — subscription billing.
- Vercel — application hosting.
We do not sell your data. We do not share it with advertisers. We do not share it with insurance companies, employers, or healthcare providers.
Your rights
You can:
- Export every piece of your data — email hello@tranqua.app and we'll send you a JSON file within 30 days.
- Delete your account — sign out and email hello@tranqua.app with the subject "Delete my account." We delete all your data within 30 days.
- Cancel your subscription at any time from Settings → Subscription, with no penalty.
If you live in the EU, UK, or California, you have additional rights under GDPR / UK GDPR / CCPA, including the right to lodge a complaint with your data-protection authority. We honor all of these.
Children's privacy
Tranqua is not intended for users under 16. We do not knowingly collect data from anyone under 16. If you believe we have, please contact us and we'll delete it.
Changes to this policy
If we materially change how we handle your data, we'll notify you in-app and via email at least 30 days before the change takes effect.
If you're in crisis
If you are in immediate danger, call 911. In the US, the 988 Suicide & Crisis Lifeline is available 24/7 by call or text — and you can text HOME to 741741 to reach the Crisis Text Line. Tranqua is not a substitute for medical or crisis care.
Contact
Privacy questions, data requests, or concerns: hello@tranqua.app. We respond within 5 business days.